Dellande, William

I was very disappointed in the service we received. I took my daughter there to have an exam and inquire about glasses and contact lenses before she went back to school. No one seemed to know anything. Whenever I asked a question I was told, I don t know, I ll have to check . I was told this at least 3 or 4 times by two different workers, everyone must be new. If I had known this in advance I would never have wasted my money or time.



While looking at frames one of the employees was adjusting another customer s glasses and she never could get them fitted right. He told her they were still hurting his nose and ears and he would have to go somewhere else to get them fixed right. The girl wasn t much help to us while we were trying to find a frame either.



We didn t find anything that we liked so we asked to get a copy of her prescription to take with us. Having her glasses made at the mall is much quicker & easier (not to mention half the price) since my daughter is at school now and will only be home on the weekends. Dr. Kramer is not open on the weekends to adjust or repair her glasses.



We discussed soft contacts for my daughter but did not pursue them. The girl did not seem too educated about the lenses. The number of visits required and the cost was high also. They were upset that we wanted to eventually get the contacts over the internet instead of their office. Dr. Kramer charges more for the contacts. I called 1-800-contacts and they verified that their contacts are made at the exact same place private doctors purchase their contacts.



We will definitely not return nor would I ever suggest this office. Very poor service and unprofessional.