Columbia Falls RV Park

This RV park by far had the worst customer service that my family and I have seen since we started RVing full time 2 years ago.

Here are the issues that we had while at this RV park:

1. We traveled here with 2 other full time families and one of the families has 9 and they were going to make the family split their children up and have their children stay with us and the other family because they do not allow over 6 people per site. No exceptions.

2. They charge for additional children over 12yo that are staying on the site, not disclosed on their website.

3. While checking in, they overcharged me. Resolved after about a 10 minute conversation.

4. Their pet policy is very stern and even vague at times. He have a mixed breed dog (Boxer/Mastiff) and it is not allowed. They did not disclose this when making the reservation.

5. When discussing the dog issue with the woman owner, she told me that it was my mistake and that she did not make a mistake and did nothing wrong when taking the reservation.

6. Their policies say that they can tell you to leave at any point in time during their stay for any reason that they feel. That does not exactly make for a relaxing and enjoyable stay. Your RV could also be towed away without your consent for multiple reasons. Check out their website and you’ll know what I mean.

7. The 2 other families that we met at this campground wanted to leave also because we were meeting here for a week vacation and it would not make sense if we were to be in one location and they would be in another. The owner was furious to say the least when the two other families asked for a refund. The woman owner said that they would keep their money for the week stay that we were planning. Only after about an hour of negations after the police showed up did she actually concede to give them their money back.



The moral of this story is that this whole situation could have been avoided multiple times by the owner/s having basic customer service skills. They could have taken the correct information during the reservation and if they still messed that up, they could have said to us…. Sorry for our mistake but your dog is not allowed here. Let me help you find another park that can accommodate you and your friends. It’s sad when someone owns a business and does not have even the smallest amount of customer service skills. This is not a good park to go to if you have any types of pets or children. By seeing their attitudes, this should be a 55+ resort.