L&L Disposal Service

I've been using L and L for my service for 6yrs, they have always been amazing! From grabbing my trash from by the house when I've forgotten to take it to the street, to taking extra bags (when needed). When I had a couch that needed to be junked, I called and scheduled it's pick, they picked it up (it was a reclining full sized couch, very heavy). They charge 3 months at a time, for a low rate. One cycle I missed paying, they continued to pick up my trash for the whole 3 months anyways, and reminded me I had missed a payment. When ever I call, they are incredibly kind and considerate! They also know this city very well. My parents have been using their services for over 6yrs as well.

L&L Disposal missed my pickup by 2 days. Each time I called, there was no one answering the phone. When I finally got a hold of someone I received the "Broken Truck" line. This is not the first time I had gotten this response. We will be switching service providers.

Terrible service. I was skipped for a month straight then they tried to blame it on the fact that I hadn't paid yet. I told her that I called about it before when I got skipped the first 2 times and she said as long as I paid before the end of the cycle. There was also no due date on my bill. Then when I told her that she said they didn't know if I continued service as when they drove by there was nothing there. Lies back to back. I'm going to discontinue my service. Tired of getting the run around

We had excellent, reliable service until the time we had to terminate service with L & L due to a move out of state. I called to cancel services two weeks prior to moving out of state in November of 2014. Marci (the receptionist) told me services were canceled. I then received a bill 2 months later for the next three months of services. I called to cancel and Marci assured me she had canceled the services this time. Here it is, April, and we received another bill. I called and Marci claimed she couldn't cancel our account. She was rude, unprofessional, and confrontational. When I asked for a written confirmation that our services had been canceled, she said no that she was telling me they had been. When I prompted again for written confirmation she hung up on me. During the time we lived in CO, L & L provided us with excellent trash service; however, when it comes to customer service, the company is more than lacking.

Their customer service is rude. Drivers can't drive and will destroy your property. I have been dealing with the same problem with them for 5 months and it's still not fixed. Their answer to call the police and have them deal with it.

worst service ever!!! lazy sloppy messy!! had them for months ...theh "miss "days with no explanation... leave trash EVERY WHERE.. i ended up paying fines to hoa because of their horrible service...to make matters worse their customer service is IGNORANT,actually yelled at me when i called to ask why they skipped for thd second time in A MONTH.. .. WAS TLD tl be patient theyd come on moday after spilling Trash And rotten milk gallons out of their truck on to my curb!!! cant believe they are still in business!!tried to give them a chance as a proudly black owned company..what a SHAME!!!

This company is horrible! We had them for three weeks they never brought toter and only emptied trash once. The customer service is non existent I don't see how they have a business

Their Customer Service is horrible. First, you cannot get them to answer the phone before about noon. This would be okay, if their voicemail box wasn't ALWAYS full. When you do get someone on the phone, they seem like they are being heavily sedated. Half the time they don't remember to even ask for a call back number, so if they have to convey further information to you, YOU better remember to MAKE THEM write your number down. The guys on the truck - half the time left stuff at the bottom of my garbage cans.



Their billing is seriously antiquated... they are still using dot matrix printers, so when they print out a bill (which is on a little scored post card - no return envelope), half the time you can't read out what's written on the bill. Good luck even getting the bill, the other half of the time. HOWEVER, if you forget to pay a bill, THEY ARE VERY FORGIVING (they will continue to collect your trash). Oh, and God forbid, DO NOT forget to include your account number on your check, or you won't get credit for the payment (even if you return the stub with your payment!).



You may save a little money, but save yourself some headaches and just use a bigger company and pay a few buck more a month... It'll be well worth your time.

We used this disposal service for about 8 years and really only stopped because we wanted to add recycling service & they didn't offer that. The price was always great over the years and the guys were consistently excellent - reliable, courteous, thorough! However, the office staff is another story. After cancelling the service, we have continued to be billed over the course of the last year. I can't imagine it is very difficult to deactivate an account but the admin staff are baffled. The phone is often busy or unanswered.