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        Emergicare

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        Claimed
        Medical Clinics, Urgent Care
        (3)
        CLOSED NOW
        Today: 8:00 am - 6:00 pm
        Tomorrow: 8:00 am - 6:00 pm
        BBB Rating icon
        Accredited
        Business
        Amenities:
        Wheelchair accessible
        (719) 302-6942CallVisit WebsiteVisit WebsiteMap & DirectionsDirections402 W Bijou StColorado Springs, CO 80905Write a ReviewWrite Review

        More Info

        BBB Rating
        A+
        BBB Rating and Accreditation information may be delayed up to a week.
        Brands
        urgent care, x-rays
        Payment method
        visa, master card
        Neighborhoods
        Westside, Old Colorado City
        Other Link

        http://www.emergicare.org

        Categories
        Medical Clinics, Urgent Care
        Other Information

        Parking: Lot, On Site, Free

        Wheelchair Accessible: Yes

        By Appointment Only: No

        Reviews

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        BC
        Brian C.

        11/04/2014

        Overall

        I see I am not the only one to find the staff was unfriendly and to have trouble with insurance billing. I was the only one there when I went and I still waited over an hour ( I know because I waited in a "private" room with the door open for that entire time) Although I did get to learn a great deal about the staff that was there from thier idle chit-chat in the main foyer outside my door while I waited. The only one that was pleasant was the young man that was the physician. Then came the insurance, I didn't get anything from the clinic, but I sure did from a collection agency. When I called about it I was referred to the agency for billing questions without even hearing about my insurance. The entire time I felt as if I was a burden rather than an asset. I can assure you if I am hit by a car in the street in front of this place and survive, I will crawl to another place.

        claimed iconBusiness Response06/11/2015

        Patient Hotline: 719-373-2153 -- We appreciate your feedback, Brian, and would like to let you know that we have a patient satisfaction guarantee (bring in your charts or receipts and we will review it; if we did not live up to our guarantee then we will need to waive a future clinic visit fee or refund the visit in question.) One tool we also want you to be aware of is that you have a voice with us and you may use it through our hotline to report wait times or other issues you want to have us address: 719-373-2153. There is never an excuse for anyone to ever be treated rudely and we addressed this with our staff.

        This listing has been claimed by a business representative.
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        stewielove

        04/17/2013

        Overall
        Awful business

        I went there for a double ear infection with a burst ear drum. I was clearly in pain and did not see anyone for a half an hour then waited twenty minute to even see a doctor. I was in so much pain that a grown man would cry. They gave me some antibiotics and ibuprofen and sent me on my way. The day after that I called in major pain and they did not call me back for 4 hour. I ended up going to a different doctor whom could not believe I made it that long. I will never go there again and I feel like I wasted 197 dollars and time when I could have really been taken care of by real professionals.

        claimed iconBusiness Response06/11/2015

        Patient Hotline: 719-373-2153 -- Thank you for your feedback, StewieLove, our usual wait time is under 15 minutes and we encourage patients to openly report wait times higher than that through our Patient Hotline (719-373-2153) to reach someone quickly. We are very sorry you were in so much pain and your case sounds like one we need to review under our Patient Satisfaction Guarantee. If you are able to bring us your receipt, charts, or call our Hotline then we can see what we can do. Thank you for your comment, we hope to be hearing from and working with you.

        This listing has been claimed by a business representative.
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        spreadtheword

        01/09/2009

        Overall
        Horrible care

        I had a terrible expirance when I went to this place. The receptionist was very rude and unkind to me. The doctor kept trying to order tests I clearly did not need. It took over an hour for someone to show up and xray my hand. My advice is to avoid this place at costs.

        claimed iconBusiness Response06/11/2015

        Patient Hotline: 719-373-2153 -- We appreciate your comment and feedback. We are very sorry you had this sort of experience and would like to review your case under our Patient Satisfaction Guarantee, if you happen to have your receipts or charts then it can help make it a bit easier for us to review the care and see if we need to either give you a free visit or your money back for that visit. We openly welcome you call us on our Patient Hotline if you ever have long wait times, are treated unfairly, or witness anything that needs to be reported. Thank you again for this feedback.

        This listing has been claimed by a business representative.
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        Details

        Phone: (719) 302-6942

        Address: 402 W Bijou St, Colorado Springs, CO 80905

        Website: http://www.emergicare.org

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