Flower Delivery For All

I picked this florist because of the reviews, now am I sorry. Although the were great when placing the order, it went down hill fast. The flowers that were delivered looked nothing like the arrangement I ordered. When I tried discussing it with them they told me I would have to send them a picture. I'm sorry, my phone can't send to an email address. They didn't even want my description of what was received. Now I'm more disappointed with their attitude then with the flowers!...update- I sent the picture to someone who emailed it back to me so I could email it to them. They didn't even acknowledge I sent it. Very displeased!