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(216) 398-1300Visit WebsiteMap & Directions8383 Brookpark RdCleveland, OH 44129Write a Review

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General Info
Bob Gillingham Ford, headquartered in Parma, Ohio, is a dealer in new and preowned vehicles. The company gives offers on some of the most popular cars, trucks and SUVs in the country. In addition, it also offers waivers on the first month's payment and security deposit. The company offers the Fusion SE 14, the legend in the form of the Mustang V6 Coupe, the best selling Escape XLT FWD V6, the Explorer XLT and the best selling F-150 SuperCrew XLT. It also offers cash back, low annual percentage rate and lease specials to its customers. Its scheduled maintenance and service covers basic maintenance needs including oil and filter changes, inspections, fluid replacements, windshield wiper blades, belts and tune ups. It also provides service for batteries, brake service, shocks, struts, suspension and minor and major engine service. The company offers genuine parts to exacting specifications to help enhance a vehicle s performance.
BBB Rating
A+
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BBB Rating and Accreditation information may be delayed up to a week.
Brands
Ford
Payment method
debit, cash, all major credit cards, financing available
Categories

Reviews

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swingdonald

11/09/2011

Overall
Unbelievably RUDE!! I was in ...

Unbelievably RUDE!!

I was in a good mood when I called to ask a question because my insurance company told me to go to them for my repair, but I wasn't sure which department I needed. I started to describe the issue and the receptionist condescendingly said "you need the service department, but he's on the phone right now. Call back in ten minutes *click*" She HUNG UP on me before I could even get out the word "ok", which was going to be followed by a "thank you". A receptionist that hangs up on people? She doesn't deserve her job.



Then, I called back later, only to find out she didn't tell me the right department to begin with.... so I get transferred to the body shop. I prefaced my question by stating that I had my car damaged, needed some work and was inquiring on how long it would take because I need a car rental while mine was in the shop. Before I could even say what the work to be done was, the $^@%* on the other end says with an attitude, "Well that's a very unfair question. I don't even know what's wrong with your car[...]" He was less of a &^%$ after he shut up long enough for me to continue where I left off to describe what the issue was, but too little too late.



Thanks to their "stellar" service, I will NEVER take a car there and I advise you do the same. People this condescending and rude don't deserve your money.

jsimon123

04/26/2010

Overall
Excellent Selection and Helpful Staff

I'm on a tight budget, so when I visited Bob Gillingham Ford online, I was happy to see a great selection of cars under $10,000. I found a couple of Focuses that I really liked, and when I went to the actual dealership to see them in person, was pleased that they didn't try to pressure me into a sale. I ended up finding a 2003 model that fit my budget, and I'm very happy with it.

sarahcarter1987

04/12/2010

Overall
Loved This Dealership!

I can't believe how many new Ford trucks and cars they have at Bob Gillingham Ford. They have such a wide variety, I had a hard time deciding which vehicle to test drive.

Details

Phone: (216) 398-1300

Address: 8383 Brookpark Rd, Cleveland, OH 44129

Website: http://bobgillinghamford.com

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