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        General Info
        Cleveland-based KeyCorp is one of the nation’s largest bank-based financial services companies, with assets of approximately $93.8 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company’s businesses deliver their products and services through branches and offices; a network of 1,200+ ATMs; telephone banking centers 800-KEY2YOU®; and a website, Key.com®, and mobile app that provides account access and financial products 24 hours a day.
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        Associations
        Equal Housing Lender,Member FDIC
        Other Links

        https://www.key.com/locations/oh/cleveland-heights/BRCH01010151/1836-coventry-rd

        https://www.timetrade.com/app/keybank/workflows/keybank002/schedule/?locationId=KEYBRCH01010151&fs=1&appointmentTypeGroupId=banking&ch=yext

        Categories
        Banks, Commercial & Savings Banks, Loans
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        musicmom8

        08/25/2010

        Overall
        Key Bank and lack of customer service

        My son, a college kid, lived in the Coventry area last year and opened an account at this Key Bank because of its convenient location. This year, he found an apartment closer to campus. On August 18, 2010 he went to close his account, which had a balance of $9,000. The teller told him that if he wanted a check for the closing balance, he would have to pay a $6.00 fee. REALLY!?! SERIOUSLY!?!! This is just one example of Key Bank's lack of customer service and last ditch effort to service charge a customer even as they walk out the door. My son elected to take his $9,000 in cash. Next day, he opened an account at PNC Bank and explained why he was carrying $9,000 in cash. He was told that PNC will close an account upon request and issue a check - No Charge.

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        Details

        Phone: (216) 321-7060

        Address: 1836 Coventry Rd, Cleveland Heights, OH 44118

        Website: https://www.key.com/locations/oh/cleveland-heights/BRCH01010151/1836-coventry-rd

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