Pro Cam Appliance & TV Repair

I had a DVD-VHS recorder that wasn't working right and called them about getting it fixed. Instead of having me come in, a woman there asked me several questions about it over the phone. She looked up the model, then after checking told me how much it would likely cost, and that I'd be better off buying a new one. She could easily have told me to bring it in, charged me just for looking at it, and then told me the cost. But instead, she helped me for free! You can bet I'll look to them next time!