Cincinnati Dental Services

I got my wisdom teeth taken out by Dr. Richard Kruer and I could not have asked for a worse experience.

I have dealt with anxiety for several years and things like IVs and giving blood make me extremely anxious so we called ahead to see if my mom could come in with me just until they put me under (which they were going to do via IV) so that I could stay calm. They said no, but they would give me gas so that I would be relaxed before they put the IV in. I was still anxious about it, but it seemed to be the only way.

I came in, on edge, and waited for the gas to start working. The nose piece was not secure and almost no gas was getting to me so nothing was working yet. The assistant went to put the IV in and I told her no, the gas had not started working and asked to wait. She asked if I wanted to doctor and I said no, but she got him anyway.

Dr. Kruer came in and scolded me as if I was a child. I was 18 at this time, a legal adult. He said that he was very busy and if the IV didn't go in right then that I would have to pay a cancellation fee because he would not do the surgery. I started crying because my anxiety began to get the better of me and I didn't want to go through this again. He said "look at you. You'll be ashamed of how you're acting. I know I would." I said I was trying to calm down, but I have anxiety and it doesn't always make sense and that he was not helping and I just needed to calm down so that we could continue.

It continued back forth for awhile, I eventually fell into a full on panic attack and he grabbed my arms and strapped me to the chair and then grabbed my legs so that I wouldn't kick and even though I was yelling "NO! STOP! I'M NOT READY YET!" and struggling with tears streaming down my face, they stuck the IV in and he said "See, that wasn't so bad" and all I could manage before I passed out was "Yes it was, you're mean"

After my surgery. Dr. Kruer came out to the waiting room where my mom was sitting and proceeded to tell her "So, I guess you called and said something about her having anxiety or whatever and she gave me problems, but before she tells you anything I just wanted to let you know that because of the gas, she might make some sh*t up." I was wheeled out and immediately began crying, being groggy and out of it, only being able to tell my mom "He's an assh*le" the whole way to the car and the whole ride home. Once I woke up and knew what was going on, I told my parents everything. They both contacted CDS and neither got a response. As far as we know, no disciplinary actions were taken and he still practices at CDS. Shame on the assistant who did nothing as a full grown man strapped me to a chair as I screamed for him to stop.

Basically, this unprofessional man made an already scary experience absolutely terrifying. He cussed at my mother, and treated me like a nine year old.