In & Out Moving & Storage, Inc.

I called Family Moving company on short notice because I had found a new place. This moving company were right on time in moving things before I hosted a party. The movers did an excellent job and made sure my valuables were moved safely. I would trust these movers again if I would ever move again

The morning of the move, the Family Moving guys showed up... on time! That seems to be the exception rather than the rule for movers. They were extremely efficient while being careful with my furniture. The job got done as quickly as I could have hoped. I think they rounded up when adding up the time in the end, but everything had gone so smoothly I was very happy with the way the move went.

Great local Chicago movers, they handled our local move in Chicago Gold Coast area. Family Moving & Storage, Inc, did a phenomenal job! Alex, Edwin & Adalberto were just simply AMAZING! I definitely recommend them for your local moving and packing services. Don't look any further than Family Moving & Storage. Thanks again guys for a wonderful job!

I have nothing but good things to say about Family Moving & Storage, Inc. I had been referred to other companies by friends, but saw all of the great reviews on Yelp & BBB, and decided to get a price quote and see how it went. The other companies tanked on customer service while Family Moving & Storage, Inc. excelled.

1 - Price quote. I sent in about 5 requests online for quotes in one afternoon. By 5:00 pm Travis had responded with a very detailed and well priced quote.

2 - Follow up. I have never hired movers before and asked about a million questions beforehand. I dealt mostly with Travis & Mark and both were very helpful and extremely polite.

3 - Moving Day. The three movers were able to arrive almost 1 hour ahead of schedule. A bit of confusion between the company and movers about arrival time, but no big deal. They got down to business fast and were extremely polite the entire time. Kept smiles on their faces as they were hauling up heavy furniture and boxes.

Finally, they allowed me to look in the truck to make sure I had everything. The time and cost estimate were below what I was told, so I tipped them pretty well. Those guys busted tail and didn't scratch, ding, or dent any of my furniture or the hallway of my building.

Great referral, so thanks to everyone who has reviewed them!

FAMILY MOVING & STORAGE IS THE BEST! They lived up to every ounce of their 5 star reviews. From the first phone call where I got an estimate and arranged an appointment until the last box was in my new place, everyone at Family Moving & Storage, Inc. was wonderful.

This was my first time using professional movers and Manny and Victor did a fantastic job. They had finished their previous job early and called to see if I was ready for them. They did a swift survey of my stuff and promptly got to work. They worked quickly but took care in handling my stuff.

We got caught in a bit of traffic on the way from Wicker Park up to Lake-view so they went over their original estimate by a bit - to no fault of their own.

All in all, they moved all of my stuff in a little over 3 hours and the grand total was a mere $300.

Worth. Every. Penny.

Good service great price. I understand they use hourly methods. I just looked at hourly rates and reviews. This made sense. I'm sure other people can do this too.

The absolute worst customer service I have ever encountered. Dealing with Josh (manager/owner?) was a COMPLETE NIGHTMARE!!!! I have scheduled a move for May 31 which I know is a busy moving day in Chicago. My pick up time was supposed to be between 2 and 4pm. Around 2:30 I called Josh to see about an ETA and he said he'd call me back. I called again at 3pm and got the same answer. I continued to call again at 4:00, 5:00, 6:00, 7:00, and 8:00. In that time he told me he'd call me back each time and sometimes sent my phone call directly to voicemail (he did not call me once). I finally got an answer at 9:00pm that my movers would arrive at 10:00pm. EIGHT HOURS LATE. The guys who showed up (Johnny, Carlos, Terry, Marcos) were friendly, helpful, professional and quick! They were amazing and so nice which I can't say about Josh. Since the job took less than an hour because I ended up moving a lot of my own stuff in the afternoon while I was waiting I was only going to pay for an hour's work. THE ONE TIME JOSH CALLED ME WAS TO DEMAND I PAY FULL PRICE AFTER WAITING 8 HOURS. Josh called me at 10:30pm and proceeded to yell and harass me on the phone since I refused to pay for more than hour's work. Josh seemed like he wanted a screaming match so I gave him one. After about 15 minutes arguing with a grown man on the phone I handed the phone to Johnny, and refused to speak to Josh. Josh then called me 2 times where I didn't answer and he didn't leave a voicemail It is now June 3 and I have not gotten an apology from Josh. How embarrassing for him, a grown man who is supposed to be professional calling his customers and screaming at them on the phone. It's pathetic and BEYOND UNPROFESSIONAL. He is, hands down, the worst person I have ever done business with. If I am paying for other's people's time, is my time not worth something as well? 8 HOURS LATE AND NO PHONE CALL. Do not do business with Josh because he has proven to be unreliable and completely unprofessional. I have told everyone I know not to use Family Moving and Storage and I suggest you follow my advice.

Never again would I book them. Ruined my Saturday waiting on these unreliable and unprofessional men! Would never recommend them.

They are a great company to work with! Greg is a great consultant and definitely guided me towards a smooth move. Simple instructions on material and what to expect the day of the move. Overall a stress free environment. More then welcome to contact me for further information markadams39285@yahoo.com

I got called by one of their reps and I was very impressed. I normally hang up on those calls, but the rep seemed like a nice person so I listened. Well worth it. Will use them again and again!

I moved and they were very helpful. Affordable cost, quick service, and professional staff. I did not have to pay any deposit, which was nice since I was low on funds. On the day of the move, they were on time, and very quick.