First Security Plus

I would first have to say that this is not the most professionally run business. The overall interaction with the customer would not be deemed satisfactory by most who would visit. If you do not have prior knowledge of electronics, don't expect to be given the "hold your hand" treatment at this facility. You are pretty much on your own in the search for your products.



I visited the store one week ago to have an alarm installed. The person behind the counter asked five of us how he could help us, in the order of the line we were in. He made a brief comment on options to each of us, and pointed us in the direction of the product in which we were looking for. I immediately raised one eyebrow, and started scratching my head...



After reconnecting with the representative, several minutes later, I informed him that I needed an alarm for a classic vehicle. He pointed at 3 options on the wall, and told me to choose one. I chose the one with the most options. I did not bother to ask about the alarm systems' company name, reputation, or ask to see what the product offered (siren decibels, keyfob design).



The rep informed me that they would call me once the install was complete, and took my number down on the claim sheet. I asked for an eta, and was informed that it would be no longer than 2 hours. I told the rep that I would wait for the call. This was at 10:30am.



Four hours later, after receiving no call, I called the company. They told me that I could pick my car up. Upon arrival, they informed me that I it was still in the garage, and would be brought out. I paid, was given a receipt, and inquired about the warranty. I was informed that they warranty was 90 days in store, and 1 year with the company that manufactured the parts. It was no where to be found on the receipt. I had to ask the rep to write it into the warranty section.....I was given a brief instruction on the system, and left the store.



I proceeded to a local store to get some items before returning home. While inside, a person walked into the store, opening the door which was approximately 10 feet from my car. I heard the LOW chirp of a vehicle alarm. After getting my items, I walked outside to see my alarm had gone off. I thought for a second about the amount of noise in the building. It was at a minimum. Hmmmmm. I opened the door to my car after re-arming the alarm, and noticed that unless you were in a VERY close distance to the vehicle, less than 75 feet away, this siren would do you absolutely NO GOOD! I shook my head, and thought about another day I could use to take the car back to the First Security.



Fast forward a few days to Saturday, March 7th. My car is in the driveway by my bedroom. It is raining hard. My alarm is constantly going off. I relocate my car to the garage. I see my neighbor watching me as I move the car. She is shaking her head.....