Classic Touch Beauty Salon

I used to be a long time customer. Nearly ten years to be exact, and each and every experience with this business was pleasant until recently. I went in to add copper low lights with Angelica and the end result was fire truck red and blonde highlights!!!! I'm not a color expert, but last time I checked there was a difference between the two shades. I also pointed to the color swatch I liked and provided a picture of their previous work. When I saw the end product, I didn't know how to react. While I stared at the hot mess, Angelica convinced me that after several washes the color would fade to what I wanted. Little did I know, I'd wash my hair and the red would bleed into the blonde making me look like Carrot Top's sister. This was beyond a hot mess! I called and let them know what the situation was and Araceli, the shop manager assured me she would fix it. I went in and again the same stylist took care of me. I asked her to get rid of the red, and so she began. Turns out she just toned it down. Again, not what I asked for. Notice any patterns? Anyways, third is sorta the charm because I was fed up and just wanted it all gone. She covered it with a half effort job because now I have random patches of red, and burgundy over my natural color. As if this wasn't enough, all through out this return visit, Angelica was passive- aggressive. Smiling at me but snickering on the side, and very hard on my head, pulling and tugging at my hair as she "fixed" it. After this experience, it is needless to say that I will not be returning. They have lost several customers since many of my relatives and friends were also clients. Its a true disappointment that there is no professionalism or real responsibility with their work or to their customers. Consumers, beware of the potential wrecks you're paying for at this place.