Curtis Sod & Landscaping Inc

Curtis Sod lacks basic customer service etiquette and will cancel your job if you try to hold them accountable to basic expectations such as calling you to let you know if their crew is not going to show up at a scheduled time/day. (Mark) gave us a quote on May 6, 2015. I was clear that we were entertaining many quotes and would be going with the company that could get our job done the soonest as we were up against a time crunch. He committed to getting the job done within the next two weeks, weather permitting. This was sooner than any of our other quotes so we went with this company. After a couple of weeks went by (with many nice weather days throughout) and not hearing from them, I called them on Friday, 5/15, to inquire about the timing of our job. They told me that they were behind due to weather but that our job was the next one on the board to be completed the following week, either Monday or Tuesday. The entire next week came and went with great weather and no contact from them whatsoever. I called them again on Friday, 5/22 to inquire about our job. I was told that they didn't know what happened, we were next on the board but it would happen soon. I asked why they didn't at least call to say that they were still that far behind so that we could plan accordingly on our end. This went unanswered and we were assured that it would happen very soon. Finally, on Tuesday, 5/26 (yesterday), I received a call from them saying that they would be here this morning at 8AM to install the sod.

No one showed up at 8AM as scheduled and no one called to tell us they were not coming, I called them at 8:35 and explained why I was calling (because I was expecting a crew to arrive at 8 and they had not arrived). I was told that they would not be coming because of the rain. I said "but it's not raining". He said well it was here last night and all of our sod is under water. We'll try again tomorrow". I said "but don't you at least call people to let them know you're not coming so they aren't just waiting for you?". His reply was "the girl who does that doesn't come in until 8:30". Through my frustration, I said "That seems a little ridiculous that you wouldn't at least call someone to let them know you're not coming on the scheduled day." He said: "you know what, I'm just going to send you a refund because you have too many complaints". Seriously? Because I'm asking you for the simple courtesy of calling us to let us know if you're not showing up????? They left us waiting for three weeks while we are up against a timeline related to selling our home/closing date only to cancel on us in the final hour because I asked them to call us if they are not going to be able to show up for a job. Totally absurd and unreasonable. Terrible service all the way around. We will never use them again for anything.

Do not ever use this company.

From my conversations on the phone they seem very disorganized and their employees can’t communicate with each other.

From the beginning when I stated I was preparing for an important event in my back yard, the answer was “Don’t worry, there is plenty of time”.

Each time on the phone I had to remind them of the important event.

Then as we got closer, there seemed to be no sense of urgency, or concern.

Now I have dead grass and two days until the event and I am still not even on their schedule.

DO NOT WASTE YOUR TIME WITH THIS COMPANY!