Pearle Vision

The eye exam was very thorough but the service from the rest of the staff was horrendous. My daughter was getting her first pair of glasses. This should be a big deal - this is the potential to gain a life customer. She received no help other than someone bringing her a few pairs from the back when we were struggling to find the right size. We were hoping for suggestions for her face shape and the frame shape and color that would look best. Maybe help us with the different sizes of frames other than pointing to the wall that we can go to? It was a very difficult task to try to walk around the store and find all of the different styles and sizes of frames. We were very lost.

Sadly, when we picked up the completed glasses, we received no help with making sure they fit properly and we were not even charged for them. I stood there as long as I could to try to finish the appointment. Instead of making sure we were "checked out" and our visit was complete, the staff member just picked up the phone and started calling other customers to let them know their contacts were in. I guess we were dismissed!

I also asked to pick up my contacts that I had ordered a month before. They had no record that I had even been in the store (twice!) for an exam and ordering the contacts. When asked what I should do, I was told that they would "take care of it today" but was not given any direction to call back or if they would be the ones to contact me. I asked twice what should be done and both times did not get an answer to know what to do.

So I walked out with glasses that had not been paid for and no contacts that had been ordered in plenty of time to get them back.

After an hour on the phone with my insurance company, I learned that the claim had not even been filed for my daughter for her exam and the glasses and my contacts had not been filed either.

I now have to go back to the store once again to try to get help fitting my daughter's glasses and hopefully get my contacts ordered. I don't want to go. I have never seen such unprofessional service and incompetence in the 40 years that I have been purchasing glasses and contacts. My husband had warned me after I made the appointment by reminding me of the horrible service that he received years ago. I figured they were just having a bad day and everyone needs a second chance. Right?

I will never go back again after we get this situation corrected. I am sad that my 9-year old daughter had such a poor experience with getting her first pair of glasses.

The person at the counter was very loud, rude and arogant. We had an appointment and we were the only client in the store. She decided from the minute we walked in that she did not want to be bothered with a new client and having to verify our insurance (blue cross). After about thirty minutes later we finally left due to such a horrible humiliating experience. We called a competitor close by and they verified insurance over the phone within a couple of minutes and took us right in.

They can never call me when I order ANYTHING, contacts or glasses. It a shame I have to guess and call them. At least they don't lose my chart like Eyear Optical does on Shallowford Road.