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06/04/2013
Wyndham quoted us an excellent rate and opted to cover closing costs. Our representative was nice, but the underwriter demands were unreasonable and untimely. We are two resident physicians with high combined income and excellent credit. Anyone should recognize ours is a stable income source. We provided official letters from the university about our contractual income and even the guarantee of hypothetical income in case a research grant was not funded. After a month of delays, Wyndham withdrew our application when we contacted them for an update, stating our income source was not stable enough. What is a stable enough income these days? Wyndham may be a reasonable option if you don't need your underwriters to have a functioning brain.
03/24/2012
I just closed on my 15yr refi with Wyndham last week. I could not have been more satisfied with the way my mortgage banker (Scott Sopko) handled the transaction end-to-end. I'm rather analytical, and I do endless research before making a major decision like this. I think Scott picked up on this early on, and made sure to be responsive to those needs as my thinking went down several different paths until I made the decision that was most comfortable for me. That was the only way I would have been satisfied, and Scott gave me what I needed every step of the way.
I appreciate the way he invested his time in the process early on, that gave me a comfort level at the beginning which set him and Wyndham apart from several other lenders I was talking to (some of whom quoted me slightly better rates). In an industry where you can probably always find a slightly better rate if you look hard enough, Scott's approach was a real differentiator between Wyndham and the competition.
Every communication from Scott was high-value with very little wasted effort, something Mortgage Lenders probably need from their bankers as time is at a premium. Scott was very professional in all of his communications, something I noticed was lacking in the other bankers I had talked to before selecting Wyndham.
I really cannot find anything lacking in Scott's approach with my particular situation, and I will definitely be recommending Scott personally to others that ask about my refi experience.
Thanks again so much for the great experience, it truly was more than I ever expected.
Details
Phone: (704) 525-9911
Address: 4600 Park Rd Ste 200, Charlotte, NC 28209
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