Reign Fine Apparel

We purchased an expensive prom dress from Reign and were sad for our daughter when the back strap tore at the seam of the dress when she arrived at her prom. In addition the piece of stoned fabric attached to the front of the dress separated and the thread began to unravel. When we contacted Ms. Estrada about this, even though we asked for no compensation and stated that we were making her aware of this so another girl could be spared the embarrassment, we were informed that the only monetary compensation that would be made would be in some form of discount if we purchased another dress in the future. We said we did not feel compensation should be based on a future purchase and sent pictures of the dress with the explanation that no one stepped on the dress, etc. Even after telling the owner that we expected no compensation, she continued to send unprofessional and poorly thought out e-mails. We literally had to ask her to stop contacting us. Run as fast as you can to another store!