City Tavern

I really like this place. I have never had a bad meal. I usually stick to their salad since there aren't enough good salad places around. I had a pork loin for a lunch special It was excellent.

We went to the Stonecrest (Rea Rd.) location with our baby in tow. Upon arrival about 6:15 on a Tuesday we found that the restaurant was on a wait even though 40% or better of the tables were open. Nonetheless, we decided to wait even though there really is not space to stand and wait. After waiting about fifteen minutes another couple came in and was seated immediately. When this happened a second time I asked the person doing the seating what the deal was; she went ahead and sat the other couple and still told us we had to wait. I insisted on speaking to the manager. The guy on duty was quite unresponsive and I very quickly realized that he was the problem and not the solution. I gave up and left the restaurant.



When we got home I wrote the "yousuck@city-tavern.com" email address and presented what had happened. I was contacted by the owner of the operation and he basically offered me way too much to make me feel better. In part he did this because this was a return visit to give the restaurant a chance because of a rather similar incident. Anyway, the owner did offer me a gift card to his restaurant and said he would send it out immediately and that the General Manager of the store would also contact me. Needless to say that neither of these things happened.



It is obvious that the management and ownership of this restaurant is not interested in quality guest service or living up to what they say they will do.



DO NOT LET THIS OPERATION GET A PENNY OF YOUR HARD EARNED MONEY. THERE IS WAY TOO MUCH COMPETITION DOING IT THE BETTER WAY!!!