Charlotte Music School

The school does offer qualified teachers however customer services is lacking. My work scheduled changed temporarily and I wanted to hold my lessons for 2 months as I was unable to attend classes. The insisted on charging my account for an additional month that I could not attend before they could put a hold on my account.



They drafted $134.00 automatically for lessons in July and I cannot attend one of the lessons. They claim make-ups are possible however they are completely dependent on the instructors schedule. If the instructor doesn't have time or simply doesn't feel like making up a lesson there is no obligation to do so. And seeing how they have already been paid for the lesson, there is little motivation for them to take time out of their day to perform a make-up.



Again, overall the teachers are OK, however I find it very disappointing that the owner of the company is unwilling to work with individuals during this tough economic time. Unfortunately, it seems educating students comes last in their mind, and the only focus is on making money.