AT&T

My wife and I drove an hour to this device support center because her Samsung Galaxy Note 4 was operating very slowly. The most experienced staff at our local AT&T store told us that this phone clearly was not working properly and would have to be warrantied. Deadra, who works at the Providence Rd. Device Support Center, was not helpful at all and seemed to enjoy making us upset. She knew next to nothing about smartphones. Deadra spoke to us in a sarcastic and condescending way throughout our visit. When we asked for a manager, Deadra told us that she was the manager for that day. We were appalled at Deadra's poor attitude and terrible customer service. I would rate this business as zero stars if possible. We wasted the better part of a day getting nowhere with the new phone AT&T had sold us and having the worst customer experience of our lives.