MWM Cleaning & Restoration

We live in townhomes and our neighbor's house completed burned down and caused about 10k in damages to our house. MWM was a mess throughout the whole 2 month renovation process. They were a headache until the last day. Their project coordinator couldn't get the dates and times right so we never knew what or when things were happening. They would pop up at our home last minute for unscheduled repairs. The people that they contract to do painting and carpentry would come in and do a visually sloppy job or leave it looking clearly unfinished and then would act like they didn't see what we were complaining about. We constantly felt like we were fighting to receive the bare minimum in quality of workmanship. We suffered until the last day of the restoration and even 2 months following the end of restoration. They collect a form on the last day to have confirmation that we are pleased with the quality of work. After restoration was finally completed at decent quality, we signed this form and handed it to the coordinator in person and followed-up with their receptionist via phone with a credit card payment for our deductible, only to find out 2 months later that the credit card had never been charged and they had no record of the form that we had signed. Thankfully, I covered myself and had sent myself a picture of the signed form that we had submitted and was able to provide a copy but it just goes to show how unreliable MWM is and how unprofessional their people are. After having gone through such a traumatic event, the last thing you want is for the restoration process to be a headache. I would advise that you look else where for a dependable and professional restoration company. Good luck!