Serranos Mexican Food

Let me apologize in advance because what I am about to tell you will not be a short story, but WORTH READING!!! This evening I experienced one of the most traumatizing and frightening experiences of my life. I ordered the shrimp fajitas and with the first bite of my meal I began to choke. I was terrified and didn't know what to do. I stood up and put my hands around my throat indicating I was choking. After what seemed like a lifetime my sister stood up and began to perform the Heimlich maneuver. After several abdominal thrusts the obstruction in my airway became dislodged and I could begin to breath again. Everyone in the room was starring and were asking if I was alright and someone called 911. I sat down at the table still coughing up remanence of the food and phlegm still lodged in my throat when the waiter approached the table. He asked if we would like a couple Togo boxes and the check, showing no concern of my current state or my distress . My sister gave the waiter her credit card to pay. At the time I was still trying to wrap my mind around what had just happened and was in a state of shock. The police and fire department came and checked me out to make sure I didn't need further medical attention. They informed me that I was going to be ok and said I was good to go home.

Now that I've had time to calm myself and think about the circumstances of the situation I can't help but feel displeased and angry about how heartless and unprofessional the Serranos staff handled this predicament and angry that my sister paid for the meal that could've been my last. I'm going to tell everyone I know about what had taken place tonight at this facility and I won't spend another dime at ANY Serrano's franchise.

I would also like to suggest that you get your staff CPR certified in case something like this were to occur again.

Poor service, bad attitude, mediocre food...avoid this place!