Pep Boys

Scheduled 10AM appointment for a brake inspection, my third trip in for the same reason since the brakes were installed. Every time I was told nothing wrong after waiting longer than expected only to have the squeak start up on the way home (brakes did not squeak ever before the new ones were put on). After waiting for 40 minutes and seeing my car sitting in the same place I asked how much longer and the manager told me another 20 minutes before they could even look at it. I reminded him I had an appointment at 10AM, when he started to make up excuses for the delay. I told him I didnt understand his excuses and rather than trying to get me taken care of he says, "let me get your keys so you can leave". I will NEVER use pep boys again and will just pay another company to ensure the brakes are working correctly and fix pep boys mistakes.

I should of listened to my instinct and not go to Pep Boys. I figured I'll try them out even though in New York they had a bad reputation I figured Arizona will be better. I was wrong all they had to do was change my headlight which cost 100 bucks. The idiot that installed didn't do it right so after a few days it would go on and off this went on for a while. My fault was that I didn't take it right back so when I spoke to them they said they couldn't do anything for me. I had to buy a new bulb plus an igniter because they both got ruined from the bad installation. I will never deal with these people again.

My experience with the Pep Boys Store located at 400 S Arizona Ave, Chandler, AZ 85225 was a disaster.

I purchased a car stereo, the required installation adapters and kits, and requested an installation. I did this on August 25, 2014. The installation finally occurred yesterday, September 2, 2014. Unfortunately, the parts that were ordered by the sales representative were not correct-and I had already waited over a week.

After great discussion, 4 visits to the store, arguments with 4 employees over the less than stellar service I was receiving I finally had the stereo installed. The Kenwood System works well. The system is not installed well into the dash, as one side is not flush and the unit is not square but on an angle.

The greatest disappointment I have is with the horrid customer service. The store employees tend to be able to sell items within the store, and then lose ability to provide appropriate service that is satisfying to the customer. If a person is able to buy a stereo unit at the store, and the store offers installation services, the customer should expect the best in installation, with service given in a timely and professional manner.

This single comment- among many that could be sited- will suffice. I was talking with the installer, who was complaining to me about the problems he was facing in installing the unit. I was told that perhaps I should have gone to a different store rather than bring my business to Pep Boys, one that did these installations more often than Pep Boys, and not expect the services (for which I had paid) from them but are obviously present in a different company. My response: "I believed that Pep Boys was a reputable business. If Pep Boys is a reputable business they would have competent sales personnel and competent installers for items presented for sale and installation." I then expressed my distress that the comments given to me were an assertion of my failings as a customer, who should know better. I then asked them, "Is the proper protocol at Pep Boys for dealing with customers with understandable dissatisfaction with the way they were treated was to make them feel guilty and stupid for trusting their company?"

I am still very dissatisfied with this company, and this particular store. I did not receive value for my money. I wasted a great deal of time, and had my trust in this company tarnished beyond repair. I would suggest that no one go to this company for any work. I would suggest that if you do, you will not be given satisfaction.

I am too tired to continue being jerked around by these people. I hope that if you are reading this review you will be freed from being dissatisfied by a company that has no shame in providing sub-standard service for premium service prices.

David E Cox, PhD

They always treat me right when I come in. The work is done well, and on time.