Virginia Tire & Auto of Centreville

Virginia tire & auto is known for high standard of customer service & customer satisfaction, but unfortunately this is not the case with Centreville location & John Miller the store manager , i had to take the car for alignment after slight hit to curb, they said that they can not align the car due to suspension damage, and to make the story short I had to run after them for 3 days to get the estimate to fix suspension, the estimate came with 2600$ for replacing all suspension parts on the driver side only, I decided to take the car for second opinion to Sears and here is the surprise, it coast only 180$, they needed to add camber bolt and align the car, so I decide to speak with John Miller the store manager of Centreville location to address this issue, so John said that they needed 3 days for estimate because they were locking for used parts from the junk yard and he said that the car is old and do not worth fix it with new parts (what a disrespect) & (the car is 1999 while many cars on the road with this age & running fine), then he said bring the car to check if sears replaced parts to align it, so I did take the car to them ( this will be the forth time going to them for the same issue), now on that visit the tech. with John & his general service manager were all involved in the conversation & they were trying to justify why they asked for 2600$, all the three were fighting me with rudeness & disrespect, finally John pulled fifty $ in cash from his pocket & said take your money back (although I paid by credit card he did return money in cash!!!) , extremely bad experience .

My last visit was the same as all my visits since 2004, EXCELLENT!

I have always received top-notch service from the initial estimates, through the prompt services, and even with the transportation van getting me to/from work and the shop.

Fast, professional, knowlegeable, friendly and confortable waiting erea

Great service. I planned on dropping my car off at night but they were so quick, and are open so much later than everyone else that they took it and finished after I had dinner - perfect. They did not charge me for tightening the screw on my loose heat shield and that is why I am a loyal customer. Keep up the late night hours and great service guys.

Great dependable service, fast efficient and accurate. These guys know hot to get it done right!

the guys always take care of me...get me in and out of there quick. trust is huge in the auto repair business...i trust these guys.

Very professional environment and great customer service. Major repairs were needed and was completed very quickly. Walked me through every step. Highly recommended!