Roxy Ann Veterinary Hospital

This was by far the WORST, and most unprofessional experience I have had at ANY business in the Rogue Valley, not just a vet's office. I had scheduled an appointment at 8:30 AM for my dog to be treated for a potential bladder infection and to have her teeth cleaned. I was told that I would be called to pick her by 3 PM. I did not receive a phone call from the office. I called myself at 3 PM and was informed that my dog was JUST being seen... 6 hours later than her scheduled appointment. When I expressed my concern to the receptionist about my dog's appointment being pushed back so late, which left her without water for upwards of 17 hours as a result of fasting for anesthesia, she informed me that they had 2 other larger dogs come in that apparently took precedence over my dog and her well-being. I scheduled this appointment less than 24 hours before.Throughout the day I was NEVER informed that my dog was not going to be seen at her scheduled appointment time. I am not a vet, but I do know that if there is a possibility that an animal has a bladder infection, denying them water is not a very humane or wise thing to do. I do not trust anyone at this vet clinic and will not trust the health and welfare of my beloved animal in such unprofessional hands. In addition to poor communication, the vet tech's do not seem to have much knowledge of animals or any customer service skills that I could see. I felt like my dog and I were just a number to this establishment. There was NO CONSIDERATION for me and my concerns or more importantly, my dogs health.

Very compassionate and very reasonably priceed. It's unfortunate the other reviewer had such a terrible experience. We can not say enough good things! Our cat was terminally ill. They never pushed to have us put him down. They left all decisions to us, were upfront about care and cost, called us to check up on our cat between visits and accommodated our need for quick appointments. We much appreciated the sympathy card they sent in the mail after we had to put our cat down.

I have taken my pug to Roxy Ann Veterinary Hospital since her birth. Despite the high prices, I liked Kevin Starnes and was willing to pay extra. The past 3-4 times we have gone there though, he is nowhere to be found. We get serviced by some other guy now and he is substandard. He does not care about you or your pet. About a year ago my dog had a growth in her throat that had to be removed. Less than a year later the growth returned. I told the vet that it was back and he denied it then tried to schedule an appointment to put her under and find out for sure. I went to a different clinic and they confirmed the growth was back and didnt have to put her under to draw that conclusion. They said it could be treated without surgery and told me it would have cost less than half to have the same procedure performed if surgery were required. Long story short Roxy Ann charged $1,000 dollars to perform an operation on my dog that another vet said was unneeded and could be treated with $40 worth of antibiotics. I do not recommend Roxy Ann Veternary Hospital. They are rude, have poor customer service and could care less about your pet. They are only in it for your money!