VETCO Clinics

If I could give zero stars, I would. We have had two Vetco appointments set up. Both at the clinic and total care. Neither was able to take us after. I called Friday to confirm they will have my records and that my dog is fine to go. I arrive to the clinic Sunday and they cannot take my dog due to a previous allergy when on Friday nothing was mentioned.

I schedule another appointment with the clinic at 8 am. At 8:30 they inform me the relief doctor is not in and may be in at 9. We wait since it it’s only 30 mins and another time doesn’t work. This has gone on for two weeks. 9:10 rolls around and no doctor.

It’s beyond frustrating none of the customer service reps & schedulers are trained to provided accurate information. The total care works arrive and have to deal with upset patients when the practice manager is gone until Tuesday and no other manager is answering to help these people working.

I have never had to fight so hard to give someone $400+ dollars.

No practice manager or ANY MANAGER on a busy weekend is there to help the staff or even help the customer with their frustrations.

The level of professionalism the practice managers and relief doctors at this clinic have is zero. Can waste customers time off but will not answer their staff during a crisis.