Great Escape Theatres

We made a large purchase from the Great Escape and when our furniture was delivered I noted that none of it was wrapped or covered. As they started bring them in, I noted scuff marks, wet spots and dirt on the chairs. When I went outside to speak to the delivery man about it I walked out to see him SPITTING on his hands and trying to clean the chairs that way!! We have been since trying to get them to make the situation right with no luck. We were lied to about the chairs being new- we did not want floor models and that is what they brought us. Then we were told they would pick the chairs up Wednesday to take them back and the manager is no where to be found. We have now turned to corporate to make things right and we will see.... I am not holding my breath. Do not shop here!

Very poor customer service. Once they have your money they don't care about your problems.

iF YOU BUY A POOL FROM THIS COMPANY, BEWARE THAT THE WARRANTY IS FROM

THE POOL MANUFACTURE AND NOT GREAT ESCAPE. i PURCHASED FROM THEM AND

THIER CHEAP SIDE WALL CRUMPLED, THE MANF, ARTESIAN POOLS IN BALTIMORE, MD

LOOKED AT ONE PICTURE AND SAID TUFF LUCK. GREAT ESCAPE WOULD NOT EVEN

SEND A REP OUT TO TAKE A LOOK AT THE PROBLEM, AFTER I HAD PURCHSED THIS FROM THEM

LOOK AROUND FOR A REPUABLE DEALER, THERE ARE SEVERAL IN OUR AREA THAT WILL

TAKE CARE OF YOUR PROBLEMS AND NOT TELL YOU TUFF LUCK.

MIKE