Auto Lab Canton North

Maybe they've changed? I went to have some work done on my car (before reading any reviews) and I found the experience to be very good. When there was a problem and I told them about it, they stood behind their work and resolved the issue to my complete satisfaction. I found them to be professional and credible. I will go back there again.

Auto Lab’s Response: (Boo M. 01/06/2015)

As a business owner I am disappointed that someone would not first call our establishment and inform us of their dissatisfaction. We understand that in most cases auto repair is an unexpected expense and we are concerned about how our customers feel after spending money at our location for services. Regarding the complaint posted by Elizabeth J., we did properly repair the vehicle and both items replaced were in fact needed. The customer authorized all work performed.

The customer stated that she thought she needed a new alternator when she brought the vehicle in for service. We are not in the business of replacing what the customer thinks may be the problem. We are in the business of diagnosing the problem and then repairing the vehicle once it has been assessed, with the customer’s input and approval.

That is what happened here. A new alternator would not have solved the customer’s problem. After diagnosing the issue, the customer was informed of this. The customer ultimately had two problems: One problem was her instrument cluster, which had an open circuit. As a result, the instrument cluster would not allow the alternator to charge properly. We could not condemn the alternator without addressing the instrument cluster problem first. After replacing the instrument cluster, (the alternator was still an unknown), we did find a bad diode in her alternator ultimately leading to complete alternator replacement. It is possible that a bad diode in the alternator had spiked the circuit and damaged the instrument cluster. The customer approved the diagnostic approach taken and all work performed.

After submitting the negative review, our company has called this customer several times, in an effort to address her concerns and help her better understand the process of her vehicle repair. None of our telephone calls have been returned. No other direct contact has been received from the customer.

We stand behind our service and believe that this customer (and her vehicle) was serviced properly, appropriately and honestly.

I went in pretty certain of what the issue was. They said it's not that and charged me a ton to figure out what it was. Said it was my dash electrical cluster which was working completely fine when I brought it in. Then they tell me actually it was the original issue I had thought. So that cost me another 400 and at that point I was stuck because the prior work they had done didn't solve the problem. 900 dollars and 4 days later I Know I was completely ripped off. Please do not go here I'm trying to save other people from a very expensive mistake

Ok heres my story with these guys...... --minus 100 stars for these guys!!

I went in for a 'simple' tune-up....
They did what they said was a tuneup and when i got my truck back it was still missing......
They said they had a 10,000$ 'diagnostic' machine.....ha!

They ""mis"" diagnosed my vehicle >3< times!!
This cost me 3000$ before they finally found the real problem.....fuel injector-simple-

After over a month of them working on my vehicle and back and forth trips to them....
The day i brought my truck home and parked it the next morning the radiator had leaked out all the fluid!

I took it back and ANOTHER 400$!!!!!! ---3400$ to them!!

Anyway i drove the truck for about 3months and the radiator BLEW UP!
I looked and saw they put a cheap chinese radiator in it.....

When i took the vehicle back to them to warranty the radiator they replaced it and after i paid them told me the headgasket had failed!!.....grrrrrrrrrrrr-i loved my truck

Well im not a mechanic but have had the same thing happen in the past when a radiator failed...
They tried to tell me it was my fault!!!&#*!!?{#%^

Ok so they blew up my truck fom their crappy diagnosis and poor work.....
So the owner 'warren' tells me....."i have a nice little ford focus for 2500$ you can buy"....

Despearate for a vehicle so i can go to work and pay my bills.....i bought it-

The day after i bought it and went outside the next morning to drive the car to work i noticed the wheel camber severly towed in-

Whithin a couple days after i bought it i went back to ask them what the fk....?

Well they did a smoke and mirror game with me and put the truck on their alignment rack and pretended to check all the tolerances then told me it was fine and thats the way the wheels SHOULD be----???!!!????

Ok so not one to argue i took the vehicle to downriver springs
(highly recommended good shop and experts at suspension)

They told me that ALL the struts and shocks....front AND rear were toast and it would cost 1800$ to repair and replace all the parts-

So that is my experience with ....pfffffffft ......'AUTO LAB' in canton ....on canton center road

Owners name .....warren radgins

sTAY AWAy from these guys....dishonest rip off poor mechanics!!

They have 'tail light warranty'.....when they see your tail lights LEAVE their driveway.....thats it
Unless you want to keep paying them til they figure out the REAL problem

sTAY AWAY!! They blew up my truck and sold me a bad vehicle!