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Beautiful building and view, but we wish we'd gone elsewhere.
May 2011, we had our son's rehearsal dinner at the FireRock Room at Watermark Properties' FireRock Grille Restaurant. It was a BIG disappointment, and for reasons I list below, down-right embarrassing.
(BTW: we did send a note of dissatisfaction along with our check for final payment. And, we waited to hear from them before posting a review. But, we never heard a word of concern back from either FireRock Grille or Watermark Properties. They did, however, cash our check!)
Door to loud dish room left open. After a full half-hour, my husband had to finally get up and tell them to close the door to the very loud dish room and keep it closed. (That was horrible...especially to the people seated right near the service door.)
Tacky sundae bar. Because we had small children present, we thought it would be fun to have a sundae bar after the prime-rib dinner. And at the price we paid, we of course assumed it would be presented in a tasteful, appealing manner. Nope! Not even worth describing...just pathetiic.
Centerpiece candles and mirrors NOT there. The candles and mirrors that were to be provided at center of tables were not there upon our arrival. So, outside of place settings, the tables were BARE! Fortunately, we brought very full flowers as center pieces which were supposed to be in addition to the candles/mirrors.
Lighting. Though there was plenty of light through the big, beautiful windows when we arrived, as the sun set there was no compensation for the dimming light, especially since there were no candles on the tables! By the time, people left, it looked as though the place was closed and we didn't know how to turn lights up or down.
Details
Phone: (616) 656-8660
Address: 7177 Kalamazoo Ave SE, Caledonia, MI 49316
Website: http://www.firerockgrille.com
More Info
- BBB Rating
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Fax: (616) 656-9898
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Price Range : Average
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