El Pollo Loco

Food is good and service is as you would expect from a fast food joint but the inside needs a remodel.

I walked into an almost empty facility. The man took my order and as I stood back, realized this was the only guy working? He took more orders and still no one showed up to make the food. After a few minutes a lady came in from the back of the store carrying a big pan of already cooked churro's(cold from the freezer). She started to make several orders at one time. So the wait was not too long, but she should have been there to start the order since a line of people were waiting for food.

The "orignal" burrito was horrible. I ordered a regular chicken burrito. Minus the onions added avacado. There were two slices of avocado. But the chicken was NOT fresh, it was some kind of shredded meat in a HOT souce that was heaped into the burrito. I expected fresh cut up meat from the grill with out the hot sauce. My mouth burned the whole time I ate this messy, drippy thing. I was fuming. I don't like a lot of hot in my food and this was just horrible. Unfortunatley I wasn't eating in the resaurant, I had it to go.

So I could not get a correct burrito made. My fault for eating it at work after the fact.

Very disappointed. Next time I'll watch better, and stop them from adding out of house packaged meats.