Gluten Free Palace

Late! Late! Late!

I would NOT order anything from Gluten Free Palace at Address: 1616 52nd St Brooklyn NY 11219 By Phone: 718-483-8663

Toll Free: 888-X-Gluten (888-945-8836

By Email: customercare@glutenfreepalace.com

By Fax: 718-289-0747



I placed an order for a case of Katz Gluten Free Kishka on September 11, 2015 through Amazon for my mother. My mother is the last survivor in her family so the Jewish holidays are difficult for her.



The estimated ship date would be Sept 21 - Sept 25. (Puzzling to me why shipping a case takes so long to send out... but whatever.)



She was so excited! Some elderly people look forward to gifts and surprises. The Kishka bring back fond memories from my mothers youth.



Finally Sept 21st arrives. I get an email from Katz Gluten Free Palace that "they want to meet my expectation for this order." So... I am feeling good it will be shipped.



Then the nightmare starts. A barrage of back and forth messages. First, "What is their physical address?" (included in my order from Amazon). Then "What is their house number?" (included in my order from Amazon). Finally, " Will USP ship there?" by now it is already Sept 24th. Still not shipped! So I email them back for the tracking number as I did with prior email sent.



Guess what....



I get a return message.



"Thank you for contacting customer service!

Our offices will be closed in observance of the holiday from September 26 until October 6.

Someone will get back to you once our regular business hours resume on October 7.

Sorry for the inconveniences."



OMG!



My mother is crushed because she was anticipating a nice surprise. I look like a total Smuck because I told her it would arrive between September 21st - 25th.



So Amazon sends me an email also questioning why I have not received a tracking number.



Bad customer service all around. I am embarrassed by the lack of concern and communication. Very unprofessional. I will keep you updated if she ever gets the Kishka I ordered. I recommend you not order from this company.