Regal Nails

This place is a joke and rips you off. I took my daughter and a friend to get their nails done. The girls wanted to pick paint color and we told them that 3 times and they act like they can't understand English. They showed them the nail wheel and said no you pick color here so they did. I told them acrylic and my daughter's friend only needed a fill. I explained it and went to get a few groceries I came back and they were finished. My daughter's nails looked awful one was crooked and the lady saw me looking at it and came and filed it then put top coat on 2 of her nails again. I went to pay and they charged me $70 for 2 young girls. I said her fill should have only been $15 and the set should have been $35 at the most. Again acting like they couldn't understand what I was saying. She said they got shellac polish so more expensive. I told her that was shady practice because they didn't let the girls pick paint they insisted they pick from the nail colors they had at their table. We specifically said paint. I told them I will never use their business again. 30 minutes after we paid and left the two nails that were "fixed" were so faded and not shiny at all. My daughter fixed them herself. Worst customer service and rude people. Do not use this place!!!!

These people are scammers I ask for the25.00 set of nails the lady said ok she was doing 3 people at once my neice was with me and knew there lauage and she was telling me what they said it wasnt nice then the lady doing my nails was teasing my service dog I ask her to stop she just keep teasing him after 3 hrs she finally finished and said charged me 35.00 I said I said I wanted the 25.00 set abd then she said ho we dont do that set anymore ok if they dont take it off the price list.I'll never go to them I was so pissed when my niece told me what they were saying I hope that one goes out of buniess.

This plac4 is ridiculous my daughter is a model I spent a lot of money to get her nails done and this place messed her nails up the nail polish was running off for up to 4hours after we got her nails done I went back in there after spending 200 there the day before on pedicures and nails for me and both my kids the guy yelled at me in front of everyone in the store said my daughter messed her nails up not his problem and he not fixing it I got mad and I finally said he would fix it but said I had to wait 2 hours and to never come back i have never been treated like that in my life he will loose alot of business for this cause i spend a lot of money on mine and my kids nails who are 10 and 12 and been getting there nails done ever 2 weeks the reason the nail polish was rubbing off is cause there cheep and add nail polish remover to there nail polish so they can stretch it cause I used to work at a salon the manager here is rude very rude made my 10 year old daughter cry

I am very sorry about Caty incident, but I've been going to them for 3 yrs now and never had anything like that happen to me. I know they fire a guy not to long ago for being rude to the customer. The shop is own by the older lady and she does not have any family, like most shop do that are own, so she has to hire people from out side. Sometime you get a good reliable person and sometime you get what Caty experience, but one bad apple shouldn't spoil the rest of the bunch.

My experience is always pleasant!!! dee

I moved here and was referred by a good friend. With that said, I had been with another salon for over for years, but really didn't want to drive all the way across the Metro (45 mins) to still get my nails done. Boy what I'd give to make that drive instead of dealing with the awful customer service and general services that I received here at Regal Nails. I bought a full set, fine and dandy. Three days later, a nail broke...my middle finger nail...not a finger you use that much for a professional career woman anyways. I thought okay I'll go get it fixed and get a pedi too cause it was time for one also. The man that did my nails did Mt pedi....cut my cuticle Bach so far in my middle right toe that I started bleeding. Then to fix my nail, he dropped a couple drops of super glue on the crack and smoothed it out with his finger. Hmmm, not happy, but I've got things to do right. I go back in two days layer with the same finger one the other hand, same nail finger with the corner broken off. He says twenty minutes...I go wander and come back to hear him say you are late, and them sits THREE women down for full sets in front of me!!! I sit and begin to fume...I get up and ask'can you just file this and ilk come back when I can because I can't wait that long...he says fine, grabs a file and slices open my side of my finger when he stats to file...I jerked and said owww and he says NOTHING! I said out Loud, I have had two nails break in less than a week of getting them and still came back for a pedicure and for you to fix these nails. I told him I wanted then done right because I paid good money. He said no. I go home PISSED. I call him Sunday, which is today, and tell him who I am and I expect a new full set done correctly because that's what I paid for. He said I am not ALLOWED to speak to him about broke nails in front of customers in his shop. He griped and griped and then I said I'm gonna tell everyone, rate you online, call the BBB...he HUNG UP ON ME!!! I have contacted all the above plus called the home office of all Regal Nails franchises, and they promise to call you back. Moral of the story, crappy customer service, UN guaranteed work, and unethical. I'll take the drive from now on...do you have the money to waste on shoddy work or deserve pain physically when you ask for a small remedy to a bigger problem THEY created?? I suggest looking elsewhere if you like to party for what yo get out you silk midst certainly pay for what you make a complaint on by rudeness and actual plastically sawing on you.



~ Not a fake review...Caty as I can prove it all with photos. Beware seriously.