Creations By Lynn

I ordered a funeral arrangement for delivery before 2:00 p.m. Friday, Jan. 9, the first viewing. I received a phone call Friday morning around 9:30 a.m. from some lady at their location stating that they didn't have any gladiolas for the arrangement, that they were very difficult to get in the winter. I asked why the particular item was on the website if they didn't have the necessary flowers. The answer was that she would have to look into it. Then she wanted to know if I would be willing to switch to a plant or a vase of flowers. I said the reason I ordered the standing display was to be a bit different. She then said she didn't know what they could do but that she would call the other store. I heard nothing more from them. The flowers did not arrive until about 2:30, half an hour after the viewing began. And the arrangement was not very well done. They replaced the gladiolas with carnations and what appeared to be daisies. There were several arrangements there with white gladiolas so obviously they aren't that difficult to procure in winter as I was told. I tried to give a local business an opportunity. And they blew it. I've ordered from 1-800-flowers for many, many years and never had a problem. One time with this organization and they mishandle the order from beginning to delivery. I don't feel the quality of the arrangement was worth the price I paid. I've tried to call the Broadview Hts store several times and I keep getting a recorded message. I certainly cannot recommend this florist.

What has happened to this business? The quality of product and customer service has really taken a nosedive. Flowers do not last more than a day or two, and it is very hard to get any response from the owner.