Pool and Spa Depot

I had bought a pool there last season. It lasted about 2 months (literally) and now some type of grass is growing through the liner! Now I have plants in my pool. I talked to numerous amounts of people ( who did absolutely nothing at all), and then I ended up talking to the owner. I got 2 months out of a brand new pool, and he said they would fix it for 400.00! He also said that it was in the contract that they could not do anything about that... 2 months old!!!! They do not honor their warranty by any means! They also talk so much crap about their competitors, but I bet you anything that if I went to one of those people then they would fix the problem! I paid cash, so of course they will not help me... They already got their money! If for some reason you decide to get a pool there.. do not pay cash!!! Also, I had a private contractor (which was sent out by that company) to lay the pool down and he said there have been numerous complaints with that same problem. ( This is when he came back to look at the lovely plants growing in my aquarium (pool) I have had problems from start to finish with them. When they first installed it, I had to make 3 trips back up there to get everything that it was suppose to come with. Both my pool alarms still do not work ( which they did nothing about) and they gave me the wrong size hose and said that was the only size they had. I mean really people... Come on now. Bad customer service leads you to failure! He has made enough money on customers ( like myself) that were screwed.. I just hope that people listen before they waste money like myself.

I initially chose Pool and Spa Depot because their prices were competitive and my interactions with the sales representative were good. I was completely underwhelmed with my service once I placed my 50% deposit. If I do another pool install in a future home I will certainly not work with them again. The sales person and installer would lie about why the pool construction was running late. I would call my sales representative who would say there was a delay as the ground was too wet. Then the next day the installer knocked on my door and said sorry for the delay- he had been sick. Then, he also admitted they were behind on another project so my instal was being delayed. The fiberglass shell of our pool was scratched during install. I was too tired of dealing with this company's inferior service to even try to get anything done about it.



The sales representative did not do the appropriate research before recommending a pool design for us. We expressed safety was very important once the pool was covered. She designed only a 2 foot concrete edge on our pool. Now we are being told we cannot install a safety cover in the concrete with less than a 3 foot ledge?! So, they did a shoddy instal job by putting our safety cover on placing pegs in the dirt around the pool. When I initially e-mailed Pool and Spa Depot with my concerns I received no response for months (until the end of the year when they were requesting payment for it) and are refusing to remedy the situation.



My pool guy says our salt system is barely adequate for the size of pool we have which I was never warned about. This causes us to have to put some chlorine in our pool even though it has a salt system. I was never warned this could be a problem. I had to get a pool guy in the first place because Pool and Spa Depot spent about 5 minutes teaching me to use the pump and clean the pool so I have no idea how to do it myself!



Overall, Pool and Spa depot let too many things fall through the cracks in the purchase and install process. The pool designers and installers didn't communicate with each other causing some problems. Work with a better quality company if you are putting a pool in. It is a major expense and you won't want your pool to be mediocre.