ACE Alarms

I totally agree with JenniferAa. I had the exact same situation. You know it's bad when their techs complain about how bad this business is run. Worst customer service I have experiences in my 39 years of life.

I typically take the time to write good, positive reviews, however, I have absolutely nothing positive to say about this business. Truly, I am not even sure how this business is still afloat, it surely won't be for long. The owners, Tom and Jeanette, clearly have no clue how to run a business or take care of their customers.



My interactions with this company started about 18 months ago and it has been nothing but unfulfilled promises ever since. I was interested in getting Control 4 for my house, and knowing that this WAS (yes, past tense, thankfully) a Control 4 dealer, I decided to give them my business. Tom put together what was a 'great deal' and had 'everything' that I needed to have a great home automation system.



Come install day, it was found that I wasn't sold everything that was needed for the job. Ugh, hello, don't you think the owner/salesperson should have some semblance of a clue as to what they're selling and what's required to complete a job?! I was appalled that my already expensive system now cost me even more money because I guess if you actually want your stuff to work and operate as it should .. well that's an extra charge! Silly me, can't believe I didn't realize that!



Oh and when you call about issues with your system, don't expect quick service. Not their technicians fault but they're stuck working like dogs, cleaning up one disaster after another that Tom and Jeanette have created. If I can have one positive spin to this review, it would be their Control 4 technicians. I dealt with two men in particular, Brett and Kyle, who were incredibly knowledgeable and willing to do whatever it took. Truthfully, those two guys should be in charge.



Save your money, your time, and your frustrations for a company that knows what they're doing. This company and its owners are a pitiful excuse for audio video and alarm sales and service.

The guys did a great job analyzing our needs, making recommendations during the construction phase. Helped us understand lots of new technology. We can operate our TV's, Music, HVAC lights and a front door camera from our iPhones - very easy! Great alarm system too. The tech gave us his cell phone number as he left, which was a nice touch. My boss recommended them and I will do the same.