PT-Nail Spa

DON’T GO FOR LASHES!! I had been going there for over 2 month for lashes and though I was blown away, I was content. One day I go (by a previously set appointment) and the tech was clearly in a rush. I paid $50 to get my lashed done and within 5 days half had fallen out!! I went back expecting her to at least offer a discounted refill since I had not done anything differently to cause the lashes to fall out in such a short period of time. Especially since let her tell it, they last up to 4 weeks.



NOPE!!! I was told my lashed fell out because of my oily skin and a refill for $35 was needed.....Really!?!?!?! Who in the heck pays a total of $85 for 2 weeks’ worth of lashed??? Have you lost your mind! The lashes I had gotten there before that lasted at least 3 weeks and now suddenly I have oily skin that causes them to fall out within 5 days??? You just lost a customer!! Good bye!

I went to this salon on April 4, and Kathy Hong the owner/manager claimed she was great at this application and my lashes would last for 3-4 weeks. Needless to say, I had to return the next day because 50% of the mink lashes had fallen off. Kathy stated I had blinked too much during her installing my lashes. Ridiculous I know however....3 days later I had to return again because 70% of the lashes had fallen off. I had more lashes on my pillowcase and cheek than on my eyelid. I returned again to the T-Nail Spa and asked for a different person to complete a repair or my moneyback. Kathy stated she was the only one and that they didn't refund money. I asked to see a copy of her State Board License because at this point I didn't think she was qualified. She screamed at me saying she wanted to see my driver's license because I might harm her. Lady I am the one lying on a table with my eyes closed...I refused to show her my driver's license and she refused to repair and refused to return my $50. She even called a Sheriff on me who was so polite to me and told her I didn't break any laws and she should have her policies in writing for customers to read. This woman is an imcompetent eyelash tech and doesn't have great customer service skills. Took pictures of my eyelashes and voice recorded entire event to prove it!