Cox Mazda

DO NOT GO HERE! I purchased a 2015 CX-5 and within 14 hours it was making a strange noise under the hood. I immediately brought it back in where they were unable to locate the source and stated that they would need to keep the car overnight. I went back to the sales department explained the situation and asked if I could simply return the car; it was purchased on Sunday and it was 8:00am Monday so no paperwork had been processes.

I was told only the manager could authorize that but he would not be in until 10:00. I come back at 10:30 and was told that the manager had not come in due to a doctor’s appointment and would call me after lunch; I was told to “just take the car and go”. Tired of being ran around I contacted corporate Mazda who was finally able to get me in contact with the manager. He was less than sympathetic and told me to just keep bringing in the car every time it made the noise. I was informed that I would be unable to return the car because the paperwork had already been submitted that morning despite my objection.

True character can be seen in bad situation, and this dealership is the worst I have ever had the displeasure of dealing with. I would give this place zero stars if I could. Please learn from my mistake and GO SOMEWHERE ELSE!

Tim Howard is the best! Very relateable and genuinely seems like a good guy! I heard a lot of good things prior to coming to this place and Tim certainly did not let me down!