Kutrubes Travel Agency

I have gone on a couple trips from Kutrubes Travel and both of my experiences have been great! We went to Macedonia which was a part of the world I've never been to before and it was so much fun! The food, the adventures, and culture made it 100% worthwhile! I'll definitely be coming back next year!

Kutrubes Travel's trip was the worst in 45 years of travel and was the worst experience ever with a tour company.

I was sent on a trip with absolutely no documents: no visa, no airline tickets, no itinerary, no hotel list, no contact info., etc. I sent Kutrubes Travel my passport plus 2 passport photos on 10 April. My passport was returned to me on 13 September, one day before departure, with no visa that I had already paid $185 for. An e-mail from Kutrubes on 12 September stated that, due to the visa they hadn't supplied, they were doing me a favor by making last minute itinerary changes. Airline change fees were $285 international and $200 domestic. On day one of the trip, I had to pay another $170 for the missing visa. My request for a refund of $655 was denied on letterhead stationery addressing me as an "idiot." There's been no response to two other refund requests. My rating of Kutrubes Travel: minus 5 stars.

Posted to my Visa credit card on 10 December, 2.5 months after returning from the Kutrubes Travel trip, was a charge of $268 under the name, Picasso Travel -- a fraudulent charge traceable directly to Kutrubes Travel. A police report has been filed, and pressing criminal charges for fraud are being undertaken.