The Fireplace Factory

I have been shopping around for a fireplace and came across The Fireplace Factory in Bohemia. I was greeted by Jack who was polite, friendly and knowledgeable. He showed me all the inserts, stoves and fireplaces that are on hand. He sat down and talked prices which the Fireplace Factory was the best price in town. Jack explained that the office will call with in two days to schedule a site check and once the site check is done will call to schedule the install. I signed the contract and later the same day got a call from Matt to schedule a site check for the next day. Matt was very polite and assured that once the site check is done and all goes well will schedule an install date. Steve came to my home to do a site check and he was very knowledgeable about fireplaces and answered all my questions. The day after my site check Matt called to schedule install and order my fireplace. Matt informed me that the fireplace will be ordered on Monday which is the day we order all our Fireplaces and parts. He said the truck is usually here by Wednesday. I scheduled for the following week. Steve came with two extra men to help. He was very organized, neat and very polite. They cleaned up everything including vacuuming around. Steve made sure everything was working and showed me how to operate it. I would recommend The Fireplace Factory to my friends and family. Thanks for a great job!!!

I stopped in to have a look at upgrading my existing fireplace. I met a man named Mike and he was extremely helpful and had every answer to all of my questions. After doing some research and price comparison, this was obviously the best bank for my buck. They offer great financing programs and got me approved in no time. After signing my contract, the next day the main office had contacted me about a site check. Scheduled me for an appointment within a week. After the site check was finished, the next day I was on the schedule for an install. On the day of the install, the Installer came and was extremely knowledgeable, the install took no longer than 3 hours and I could not be happier with the outcome, I highly recommend them to anyone who is in the market for upgrading their fireplace !!

Great Service, great prices.