Paper Chase

TERRIBLE EXPERIENCE with Paper Chase in Boca Raton. Spent $1000 on wallpaper that had glitter on it. When our paper hanger hung the paper the glitter fell off and was all over the floor. My wife called and spoke with the store manager, Lucille, and she said the paper was fine and that it was the fault of our paper hanger (who is an expert). We then went into the store on a Saturday and brought the paper. Lucille was not in so we left it with the salesperson so that Lucille could see it and call us back on Monday. Lucille did not call. We went into the store on Tuesday and saw Lucille. When I told her we expected a phone call she said she had already spoken with my wife and there was nothing she could or would do...again blaming it on our paper hanger. A smart manager would have been accommodating by charging us her cost for the paper so the store was not at a loss and letting us use the balance of the $1000 we paid towards the purchase of new wallpaper. Clearly, she is not a smart manager and a merchant we would not recommend to anyone.