Express Passport

I filled in their lengthy online form last night, and then went directly to their link to the State Dept. and filled that lengthy form out. Got the message back from the govt. that I would need to appear in PERSON at a passport agency, because my original passport was issued as a minor.



Since they would not be able to perform an actual service for me, I immediately requested a refund via phone message and email. At this point, it was within an hour of placing my online order, and they were closed and had done nothing but charge my Visa $149.



They refuse to issue a refund (except for the $50 shipping), even though I need to go personally to a passport agency. What service can they provide me, and how can they logically justify still charging me?



NO REFUND POLICY, even if they can't provide the service!



They're using the usual scam of "our disclaimer says no refunds." That is the refuge of scoundrels. No legitimate company uses that line any more, so if you see it, beware! I will be declining the bankcharge, and have kept copies of all my correspondence.

I booked a ticket to India and noticed that my passport was about to expire in a few days. I thought I was going to be out in thousands of dollars in the price of the tickets if I didn’t get this issue taken care of in time for my flight. Lucky I found Express Passport on the web; these guys got my passport back to me in 2 days. The employees were very nice and well knowledgeable with any questions I had for them. The whole process was very easy form the sign up online to the sealing of the documents at the post office. They didn’t mind if I called and asked about any questions about the process times and other stuff. These guys really know what customer service is. I also looked into the company before signing up with the Better Business Bureau. They were Accredited with BBB and had an A average rating, this was not very surprising at all after actually using the services.