Theo Hawthorne - State Farm Insurance Agent

Very professional and caring staff. They go out of their way show that you are appreciated. I have been doing business with this office for over ten years when we transferred here from Texas

TERRIBLE! I wouldn't recommend Theo Hawthorne's office to ANYONE!!! We have been with them for years and have only ever filed 1 small claim for a tree limb falling on our hood, so we have been very profitable clients. We pay our premiums monthly via automatic withdrawal from our cc. Our cc expired and we renewed the new one immediately. The following month i went to pay the cc bill and noticed our insurance expense wasn't on the bill. We pay several bills via this cc and all of the other bills were on there but State Farm. So I called and the lady was so rude and told me they had mailed me a letter telling me i missed a payment less than 2 months prior and because I didn't call sooner I had to get an entire new quote. they never called or emailed and only sent 1 letter. State Farm literally sends us mail weekly with ads. It took hrs to get a new quote, and they increasd our monthly premium over $100/month due to us being "high risk" clients because we didn't have insurance for a month!