The Male Room

I had a 4:30 and sat forever because of their screwup then to top it off they didn’t give a damn that they screwed up didn’t even try to work me in for a quick 10 minute #3 cut. This whole thing was BS💩

I've never in my life left a bad review on a company. I understand things go wrong sometimes. My issue isn't with the haircut, it was overpriced for the quality, but I'm okay with that. My issue is because my wife had purchased a gift card for me for our anniversary but I had been so busy that the expiration snuck up on me. I called and they were nice enough to allow me to use it if I came in over the following week. I made an appointment, but was stuck in Miami on a business trip and couldn't make it back in time. I called and rescheduled for four days later and they said it would be fine. I get my haircut,go to the counter to pay and they refuse to take the gift card. The excuse was that it was expired and there was nothing they could do. The lady that made the initial extention was there and said that it wasn't in the week she offered over the phone even though there was no mention of any issue when I rescheduled. So I paid twice (counting the cost of the gift card) for an average experience. On top of that they were rude when I questioned them on the logic in refusing to take the gift card. The rudest of the them even made the comment that she "doesn't go places unprepared" implying that I'm the problem even though I was only trying to do what I was told I could do, both in the original appointment and when I called to move it back due to travel issues. I'm in service/sales and there is no excuse for any of this to have taken place.