Jack Sherman Toyota

No matter who I speak with or deal with, they are professional, courteous and do everything they can to make me happy. I rate them as # 1.

Once again, disappointed. I wasn't going to let what they did bother me, but after sharing my story with numerous friends, family, and co-workers, I realized that I was only one of many that had a terrible experience at Jack Sherman. So I called Toyota directly and told them what happened. The woman on the phone couldn't believe it! She apologized for my experience numerous times. She said she was going to contact Jack Sherman directly and request they fix their mistake, but since they are a separate entity, she cannot force them to do so unfortunately. Sure enough, the next day I get a call from Greg, customer relations manager, following up on the complaint he received from Toyota. He basically told me there was nothing he could do (as the people above him had already informed him they did not care). It really is a shame that there are people out there willing to lie to customers to make a buck. I feel better knowing that I've at least prevented many colleagues from purchasing vehicles from this place. I highly recommend the Toyota Rav4- it is an excellent SUV. Just purchase it from a more ethical dealer. I've also noticed that any time Jack Sherman receives a bad review, someone immediately goes back on and gives them 5 stars and some generic review saying they are great to boost their ratings. Don't fall for it.

Great place to buy your next Toyota. Very knowledgeable staff, great service department. Even it you are not in the market for a Toyota, check out their great used cars.