Edgewater Manor Apartments

date 1-25-15 time 8\15 woke up to start my car cane in hand due to the icy conditions outside, it,s been at least 16 hours or more since last snow fall and it,s going to snow on Monday the 26th 1-15 , I made a call to maintenance and was told someone will be by soon,it,s now 10;30 I feel like i,m being held hostage they do not care the rateing should be 0-0-0-s