GalleryView all (2)
Reviews
06/02/2018
Our Bessemer City Pizza Hut experience tonight... 6/1/2018
My husband called in a delivery order at 6:15. He ordered 1 medium pan cheese pizza with parmesan garlic crust, 1 veggie lovers thin crust, 1 pan chicken alfredo, and a tray of brownies. He was told 50 minutes for delivery. At 7:15, the delivery driver rolls up my driveway with 1 medium thin crust veggie, 1 medium pan with alfredo and cheese (no chicken) and a pan of brownies. We explain to him that this is not what we ordered, he advises us to call the store and ask for the manager, Johnny...ok, we tip him $5.00 and he leaves. Call store # at 7:17, do not get store employee, get call center..explain situation, they're going to transfer call to store. Non-english speaking person answers, not transferred to store, still talking to call center...transferred again. Store employee answers phone, I ask for manager, employee takes info..puts me on hold and then assures me he can help. I explain problem, they are going to redo order and redeliver immediately. Immediately? Ok. 8:10, same delivery driver shows up, 1 pizza pan with chicken and alfredo...where is the plain pan cheese? Delivery driver calls in, it's not pretty from there..I give the poor driver another $5.00 and thanked him for his time, took 4 pizzas and tray of brownies for a 2 mile ride to return them and demand my $$ back. They did refund our $ and did offer to make a med pan cheese for my daughter, I asked how long and was told 25 minutes..no thank you..it's 8:25 at night and my 9 yr old hasn't eaten thanks to you. Guess what? Dominoes and Pappa John's also deliver to my house. I am done with Pizza Hut. I am out $10.00 in driver tips and my husband cooked dinner for us while I was returning the pizza. All the apologies in the world don't fix this, stupid is as stupid hires. Only employee worthwhile at this joint is the delivery driver!
07/06/2016
Always awesome customer service. Everyone is super friendly from the mangers down to the drivers. Always early on the delivery time.
11/21/2015
They messed up my pizza the first time to a sauce I'm allergic to and they brought back the accurate pizza but it looks like the driver took the pizza and shook it ..no cheese and spilt everywhere
I'll stay with papa Johns
Details
Phone: (704) 629-5555
Address: 911 Gastonia Hwy, Bessemer City, NC 28016
Website: https://locations.pizzahut.com/nc/bessemer-city/911-gastonia-highway
More Info
- General Info
- Find your nearby Pizza Hut® at 911 Gastonia Highway in Bessemer City, NC. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
- Email Business
- Extra Phones
Fax: (704) 629-4886
- Payment method
- amex, cash, debit, diners club, discover, master card, visa, check, company card
- Other Links
https://locations.pizzahut.com/nc/bessemer-city/911-gastonia-highway
- Categories
- Other Information
Cuisines: Chicken, Fast Food, Pizza
People Also Viewed
- Marco's Pizza
1427 W Garrison Blvd, Gastonia, NC 28052
- Dan's Restaurant
615 Gastonia Hwy, Bessemer City, NC 28016
- Bellacino's
1709 Neal Hawkins Rd, Gastonia, NC 28056
- Italian Garden & Pizzeria
213 E King St, Kings Mountain, NC 28086
- McDonald's Family Restaurant
617 Gastonia Hwy, Bessemer City, NC 28016
- Grandma Hoyt's Country Buffet
421 E Virginia Ave, Bessemer City, NC 28016
- Cantlupes Italian Restaurant
1101 Union Rd, Gastonia, NC 28054
- Country Kitchen
116 E Main St, Dallas, NC 28034
- Pizza Hut
832 S Chester St, Gastonia, NC 28052
- Bojangles
1657 Bessemer City Rd, Gastonia, NC 28052