Limousine Service of Cleveland

My mother contacted the owner to reserve a limo for my wedding. He told her that a deposit needed to be made over the phone that day. She passed the phone to me and I told him that all I cared about was that the limo was in perfect working condition and that it was newer-looking. He guaranteed that it was in working condition and it was "a 2006 vehicle...like brand new". When my fiancee and I went to the business, we saw the vehicle with the hood up and a maintenance worker working on it. It was a rust bucket. The base-board of the limo was spray painted black to cover obvious rusting. The carpet of the limo was visably stained.

I sat down with Mike, the owner and we agreed on another limo in his yard, the "tuxedo style" limo, but he said it would be another $200 deposit. I told him that I'd either bring the payment to his office or mail it. Without my parents' permission, he charged their credit card.

He also mentioned in our first meeting that 30 days before the wedding, full payment would be due. Approximately 60 days before the wedding, again without my parents' permission, he charged their credit card for the full balance. My parent's weren't even paying for the limo....I was supposed to! That's credit card FRAUD!

The most horrible part of the service was that the lights and music went out in the limo...followed by the limo breaking down. I missed out on taking pictures at a venue that I placed a $150 deposit down on. I was 45 minutes late to my reception and had to be driven by my photographer in order to make it in decent time.

After battling with the owner, he finally agreed to refund me the $150 deposit that I lost on the photography venue. I've been calling him for over a month now....one reason for a delay after another...and now his phone has been shut off!