Gloria African Hair Braiding

I have been a faithful client of Gloria's for about 8 years now. my sew-in stays up for about 8 weeks and my daughters braids always stay up for a very long time. Her prices and service has always been good for me. Me and my daughter both get a lot of compliments on our hair when we go to Gloria's

Horrible experience! My little sister had a 8:30am appointment Gloria didn't get there until after 9:15am. Strike one. My sister is 16 and I explained to Gloria that she's a minor so she doesn't make decisions. Gloria quoted my sister 180.00 then when we finally got into the shop almost an hour after her appointment time, she changed the price to 200.00, strike two. Because of the texture of my little sisters hair I made it very clear to Gloria that she needs to not braid her edges too tight. Gloria got an attitude and seemed annoyed. Honestly I didn't really care because if I'm paying then whatever I say goes. Fast forward to about 7 hours later my little sister is still getting her hair done. My little sister texted me and told me it was taking a long time because Gloria was talking on the phone, eating, and stopping to do another girls hair, who arrived AFTER my sister. That is when I knew there was a problem. My sister got in Gloria's chair after 9:00am. It was 8:00pm and Gloria still wasn't done with her hair. When I entered the shop my sister still had about 1/4 of her hair that needed to be braided. The first questioned I asked was "Why isn't her hair finished"? Gloria responded in a nasty manner "I've had customers complain all day about how long it's going to take so I don't need to hear it from you" That was strike three. I told Gloria I didn't care how many people complained my sister has been in the shop since 9:00am. There is no reason why her hair shouldn't be finished. Gloria proceeds to start yelling and screaming at me. Well.... Gloria got the right one. I politely told her that she needed to take a time out and check herself before things go really left. Needless to say we argued back and forth because I told her she was a horrible business woman, and you don't treat or talk to your customers that way. She asked to be paid her full 200.00 I refused because she didn't give 200.00 worth of quality service. After I refused she became increasingly aggressive and stopped doing my sisters hair(this is about 12 hours in) and then threatened to call the police on me. Considering how the police handles blacks today, I didn't want to put myself or my little sister in that situation. I paid her, her full 200.00 and told her to just finish my sisters hair. She began to try and talk to me and I told her not to speak to me. I see how you treat your customers. I just wanted her to finish my sisters hair. Needless to say my sister sat in Gloria's shop for over 13 hours for Sengelese Twist. After Gloria was late, stopped and did someone else's hair and had the audacity to text and eat she didn't try and make things right with her customer. Don't patronize this shop. Horrible business owner, and honestly she's not that great of a person because she clearly lacks character. Run fast away! Gloria has a horrible attitude and will try and disrespect you if you allow it. Bottom line Horrible shop, Horrible business woman. I won't ever come back!