IHOP

I was not happy at all. I normally love IHOP's food, but this time, it seemed to take forever, even when they weren't that busy. My server took my plate back twice for it being cold, saying each time had been re-made, I think asked to speak to the Manager, a very unpleasant woman, who acted like I was a 'bother'. I thought managers were supposed to be concerned with customer satisfaction as business success. The way I was treated reflected none of these, she was full of attitude and excuses, instead of solutions. I will definitely think twice about returning to this location because it was obvious when I called 'her boss' to report her that they had no interest in customer satisfaction either. Said she had called and told them it was all my fault, that I was too demanding. I doubt the witnesses thought so. I wish the previous staff was still there.....they were always nice to me.

The last few recent visits this IHOP location were eye openers to what management obviously thinks about their employee's and how they are treated. In particular I was very disgusted by the way this one lady who claims to be the general manager treated some of her employees. The general management also seems to be incapable of providing proper customer care, since this madam has become very rude when I tried to talk to her to find out about her reasoning to insult and degrade one of her employees like this. She seems not to have any interpersonal skills whatsoever and should not be holding a position like that. The food was pretty good. The environment ok. Our server was very friendly and gave excellent customer care.