Yamaha Motor

I went to the location to have two nuts removed from a Honda trx250 final drive that calls for $300 worth of special tools to remove them. When approaching the service desk, the guy said, "I would not touch that with a 10' pole," and said this before I said anything. So I asked what they would charge me to just remove the two nuts needing special tools, and he said again, "I won't touch it." When asked why, he said he has had nothing but bad experiences with rebuilding them and they break right after. That's when I told him I am rebuilding it not him. All I was asking is for him to remove the two nuts so I don't have to spend $300+ for tools I will only need for a minute then never need again. He said he would rather sell me a new one for about the same amount it costs to rebuild it. Well, seeing as it only cost $28 for all parts to rebuild it and the fact that the part is obsolete, I asked him if he could get me one for around the same price, and all he said was, "Sorry. I won't touch it." On the other hand, the parts department is very helpful and told me of another place to go that would be more helpful.





UPDATE:

The general manager got in touch with me, and was extremely helpful. He apologized for the way the staff treated me, and said that was not the way they do business. He met me at the Honda shop and helped me with the job I needed done, and did not charge me. I am pleased with the way he handled the situation. While I will probably never go back to the service department again, I would deal with him again in the future if I ever need anymore help.