Louisiana Furniture Outlet

I walked into the store and was greeted by Hank McGuire (my kind of salesman- knowledgeable without being pushy.) After he showed me all of the couches, I told him I would come back as I was unsure if I really wanted a new couch.



When I returned he remembered my name, answered all my questions, was cordial and friendly.

I bought a 3 piece leather couch, and asked for it to be delivered the day after Thanksgiving. That morning, I called and was told the couch would be delivered between 11 and 1. At 12:45 the truck arrived. The men who delivered and set up the couch could not have been nicer.

Later that day, Mr. McGuire called to see if I was happy. At 72, I have purchased lots of furniture, and this was the most pleasant transaction (from start to finish) I have ever made. 5 Stars for sure

My experience was a little different from the previous reviewer. Justice W. greeted and assisted me when I walked into the store. She was very pleasant, and humored me through all of my indecision in finding the "perfect" mattress. I came back to the store a second time still unsure of what I wanted to do, but she was still ready and willing to assist. I went with the Roosevelt Englander. Tara L, who was very down to earth, helped me fill out all the necessary paperwork for financing. I can't comment on the financing itself as I have not received my first bill yet. The owner, David (?), was able to work with his delivery guys and fit my delivery in on the same day I bought the mattress. That came as a surprise and it was nice to not have to sleep on my 15(+) year old mattress another night. As for the comfort of the mattress....ehhh...it's alright. I'm a combination of goldilocks and the princess and the pea so I'm difficult to please. The first night I noticed the middle of the mattress felt like it caved in too much. I rotated the mattress on the second night and it's not as bad. THOUGH, it is disappointing that I had to rotate it that soon. Overall, it was a good experience. I hate mattress shopping about as much as I hate bra shopping. It's difficult to find one that is comfortable, affordable, AND supportive. ;-)

I am writing a review about Louisiana Furniture Outlet. My fiance' and I purchased a leather sectional on 3/29/14 and to date (4/30/14) do not have it. Once we received the financing and all paperwork was signed, we were told that we would be called to setup a delivery date. One and a half weeks later, we called them to get a delivery status because we had not been contacted. We were informed that the couch would be delivered to them on the following Tuesday and we would be setup for delivery on Wednesday. Wednesday came and by 3pm had not heard from them so we called only to be told that a piece to our couch was broken but they could deliver the rest of it. We chose to not take that course of action as we did not pay for half of a couch, but we were assured that the following Tuesday they would have the piece that was damaged in and would deliver it on Wednesday. So on the next Wednesday I called to get an ETA of the delivery to then be told that my couch was not on the truck and it would be NEXT Tuesday. Needless to say this did not sit well! The first response from the manager was...I don't know what else to tell you! My fiance' called back and spoke with the manager and he offered to have the delivery charge removed but instead we ask for a area rug instead. We did get that but was told without a doubt that our couch would be on the truck for Tuesday, that we could call to verify it and would be delivered on Wednesday. I called yesterday and guess what I was told??? THE COUCH WAS NOT ON THE TRUCK!!!! The young lady that answered the phone told me that they did received a shipment but ours was not on there but she called the manufacture and they said it was definitely going to be there on Wednesday. She also stated that they are no longer doing deliveries on Wednesday so it would have to be on Thursday. So my question to her was why were we told last week that it would be delivered on Wednesday if you are no longer doing deliveries on Wednesday and if that just changed then why weren't we notified?? The customer service has been horrible...no follow up at all!! So today I called to verify that my couch was on the truck and the young lady told me that she could not verify that because the store was closed! To my disbelief, I chuckled and said, closed?? She said yes, that she was only there to answer the phones to tell people that they were closed. I said ok, well I was told yesterday that my couch would be there today so if you're closed then how is that possible. She stated that a truck did come in but she has no way of knowing that and I could call back in the morning to check. I will never purchase another piece of furniture from this company again!